MojaSpin Frequently Asked Questions (FAQ)

Consecutive 5 times If you enter the wrong password too many times, MojaSpin temporarily locks your account for security. Don't worry – the fix is straightforward.

You can unlock your account in three ways:

• 1Auto-Unlock: being locked 30 minutes your account will unlock automatically.
• 2Reset via Email / SMS: On the login page, click the "Forgot Password?" link, send an OTP to your registered mobile number or email, and set a new password.
• 3Live Chat Support: Our support team can verify your identity and unlock your account directly.

To avoid this in the future, enable the PIN login feature and save your password in a password manager.

No, not at all. MojaSpin strictly prohibits anyone under the age of 18 from participating. This isn't just a rule — we genuinely believe in protecting minors.

How does age verification work?

• Providing your date of birth during registration is mandatory.
• During KYC verification, you'll need to provide your National ID (NID) or passport.
• If any account is found to contain a minor's information, it is immediately suspended and any funds held are reported to the relevant authorities and returned.

Advice for Parents: Use a passcode on your device and keep your MojaSpin account credentials out of reach of children. If you have any concerns, contact our support team.

The best place to find all current and upcoming MojaSpin promotions is the "Offers & Bonuses" section, where all offers are listed with their dates and terms.

Offer update schedule:

• Daily: Login bonuses and flash offers refresh daily at midnight.
• Weekly: Reload bonuses and cashback offers refresh every Monday.
• Monthly: Major tournaments and special seasonal offers are announced at the start of each month.
• Special Occasions: Exclusive offers drop during special occasions like Eid, Puja, and the World Cup.

To stay on top of offers, keep notifications turned on after logging in. You can also enable SMS and email alerts from Settings.

MojaSpin's massive game library is organized into categories. The main types are:

• Classic Slots: 3 reels, simple paylines. Perfect for beginners. Lucky Neko Popular examples in this category.
• Video Slots: 5 or more reels, multiple paylines, bonus rounds, and free spins. Hot Pot Falls under this category.
• Progressive Jackpot Slots: A portion of every bet accumulates to build a massive jackpot.
• Card Games: Teen Pattiand other classic card games.
• Sports Games: Horse Racing and BasketballEvent-based betting, just like this.
• Action Shooter: Free Fireand other skill-based games.

The minimum bet per game is usually ৳10 and RTP (Return to Player) generally ranges from 95% to 98%.

Yes! MojaSpin has an official mobile app available for Android devices. Since gaming apps aren't directly available on the Google Play Store in Bangladesh, you'll need to download the APK file directly from our website.

Steps to install on Android:

• 1Your phone's Settings → Securitygo to Settings and enable "Unknown sources" or "Install unknown apps".
• 2Log in to the official MojaSpin website and download the APK file from the "App Download" page.
• 3Once downloaded, open your File Manager, tap the APK file, and select "Install".
• 4Once installed, sign in using your existing login credentials.

iOS (iPhone/iPad) users In Safari browser mojaspin.casino open it and tap "Add to Home Screen" for an app-like experience.

The app size is just ~35 MB. Runs on Android 7.0 and above.

This occasionally happens due to network delays. In most cases, 5–15 minutes Just wait and your balance will be credited automatically.

If it still hasn't arrived after 15 minutes:

• 1Transaction from your bKash app TrxID Note your Transaction ID.
• 2Open MojaSpin's live chat and provide your TrxID, amount, and transaction time.
• 3Our support team typically responds 15–30 minutes manually verifies and adds the balance to your account.

Deposit Time Limit:

• BKash / Nagad: Usually instant, maximum 15 minutes
• Rocket: Maximum 30 minutes

If you attempt to make a deposit twice using the same TrxID, the second transaction will be automatically rejected.

Common reasons why the app may not open or keeps asking for an update, along with their fixes:

Issue 1: Seeing an "Update Required" message

• Visit the MojaSpin website and download the latest APK from the "App Download" page.
• Install the new APK without uninstalling the old app — your account and data will remain intact.

Issue 2: App is crashing or won't load

• 1Go to Settings → Apps → MojaSpin → tap "Clear Cache".
• 2Restart your phone and try again.
• 3Check your internet connection – at least 4G or a strong WiFi connection required.
• 4If the app isn't working, visit mojaspin.casino on your browser (Chrome) – same great experience.

Issue 3: App won't install on Android

• Check that "Unknown sources" or "Install from unknown apps" is enabled in Settings.
• At least on your phone 50 MB free up storage space.

If none of the above solutions work, send a screenshot to Live Chat – our technical team will sort it out.